Boosting retail growth through customer intelligence, improved service and technology adoption

16 MARCH 2017

CBRF Final reportDoom and gloom has surrounded the high street in recent years with reports of closures up and down the country. Nevertheless, the industry’s resilience has paid off, and there has been evidence of some promising signs of recovery since 2012. Retailers need to find the right tools to give their customers what they want while being adaptable to in terms of payments and technology.

Just four in ten retail SMEs who do not trade online expect growth in the next year vs over half (52%) who trade online

Over a third (35%) of retail SMEs do not have a website

Only 5% of retail SMEs offer retail finance despite those SMEs using retail finance reporting up to a 30% increase in sales when offering finance as an option at checkout

Download our whitepaper report to view our insights about the retail landscape to not only survive but to thrive.

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