The Cast Iron Bath Company
How the low cost of implementation of finance facilitated rapid return on investment for The Cast Iron Bath Company
Why they chose finance
The Cast Iron Bath Company has the largest selection of free standing cast iron baths in Europe. With a huge selection of complementary tapware and sanitaryware they make dream bathrooms a reality without costing the earth. There is a lot of competition in the bathroom space for customers and there is a wide range of products and sets on offer.
Helping customers realise their dreams
The products that The Cast Iron Bath Company sell can last a lifetime and many of their customers recognise this but don’t always have the available funds or have other priorities when they need to make the purchase. To help reduce the stress of the decision, the company wanted to provide a solution that would allow their customers to spread their payments. This would enable all of their prospective customers to think about their bathroom and not worry about their finances.
Although customer’s finances are a private manner, the way they spend varies dependent on many factors – not least the generational differences seen between millennials, boomers and Gen Y. The reason The Cast Iron Bath Company decided to provide finance was to enable customers to realise their dreams no matter of their demographics.
Why Close Brothers Retail Finance
Research led The Cast Iron Bath Company to Close Brothers:
They offered everything that we wanted. We were up and running to provide finance over the phone and in stores quickly and the website was fully configured within a couple of days.”
Business Unity Manager
The Cast Iron Bath Company
Close Brothers Retail Finance are proud of our speed of integration which means we’re able to have customers trading in 5 working days*. In the case of The Cast Iron Bath Company, the product was fully integrated onto their website within a couple of days; with the majority of this time being spent by the company deciding how the product should be represented - the work done to actually integrate was done in a matter of hours.
The results of offering retail finance through Close Brothers
The first finance customers took advantage of the 0% APR finance within the first week of Cast Iron Bath Company going live and the numbers have been steadily rising since then.
There are very few costs incurred in implementing the finance package and so the return on investment was achieved very quickly.”
A helping hand every step of the way
Close Brothers Retail Finance prides itself on the quality of support we offer through our dedicated local Account Managers. We asked Steve Roper, the Business Unity Manager at the Cast Iron Bath Store, about his experience in dealing with them:
When have you received help or training from an Account Manager?
The team at Close Brothers have provided exceptional training and support throughout. From the first interaction with the sales team, throughout the installation and training, and onto day to day support - we have had a helping hand on every step of the journey.
Our account manager is exceptional and will often call us with a solution before we have even noticed an issue on an application. To be specific, with the online applications relying on the customers entering their own data they can sometimes enter information incorrectly and the team at Close Brothers spot these issues immediately - they then fix the issue and our first point of contact is when they inform us of what they have done to progress the application. The customer service is outstanding.
How quickly is an issue resolved?
Customer issues are often fixed before we are even aware that there is an issue. Internal training and support issues are dealt with in a matter of minutes.
What one thing would you say was the highlight of your experience with us?
The ease of installation and the customer support are a particular highlight and the simplicity of the process for our customers just adds to the many reasons that I would recommend Close Brothers to anybody wanting to provide a finance option to their customer.