Contact us

Do you have a loan with Close Brothers Retail Finance?

If your question relates specifically to a credit decision please email: cbrfcredit@closebrothers.com

If you have a question specifically about your product, please contact the retailer where you made your purchase.

Existing loan enquiry

If you have an existing loan with Close Brothers Retail Finance and have a question please contact us on:

(After you have received your service or product)

Opening and closing times:

Monday – Friday from 09:00 till 17:30

Closed Bank Holidays.

New loan enquiry

If you have applied for a new loan with Close Brothers Retail Finance and have a question please contact us on:

(Before you have received your service or product)

Opening and closing times:

Monday – Friday from 09:00 till 17:30

Closed Bank Holidays.

Samsung Upgrade Programme Enquiries

If your enquiry is related to Samsung products and not regarding your credit agreement with Close Brothers Retail Finance, please contact Samsung directly on: 0330 726 7864


Alternatively, please refer to the Samsung FAQ’s for additional support – Click here

Are you a retailer?

New retailer enquiry

Give us 60 minutes to demonstrate how easy it is to start offering your customers point of sale finance. Simply contact us on the below number and see how you could boost your sales;

Opening and closing times:

Monday – Friday from 09:00 till 17:30

Closed Bank Holidays.

Existing retailers

If you have a question, your local finance expert is the best contact to answer most questions. Alternatively you can contact us using one of the following methods;

For media enquiries please contact:

Request a Demo

Give us 60 minutes to demonstrate how easy it is to start offering your customers point of sale finance.

By requesting a demo I agree to Close Brothers Retail Finance contacting me to arrange the demo and sending me relevant marketing offers from time to time.

Existing retailers If you have a question, your local finance expert is the best contact to answer most questions. Alternative

Have a complaint?

At Close Brothers Retail Finance, we aim to provide products and services of the highest standard. If you feel we have fallen short of this then we would like to know.

MAKING A COMPLAINT