Loan Customer FAQs

17 SEPTEMBER 2018

Who are Klarna? 

Klarna is one of Europe’s largest banks providing payment solutions to more than 60 million consumers across 90,000 merchants in 14 countries.  The group processes over 800,000 transactions per day globally, offering direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer. 

The acquisition of Close Brothers Retail Finance will significantly strengthen Klarna’s position in the UK retail financing market, demonstrating their ambitions to accelerate growth and expand their consumer offering in the UK.

Klarna works with 90,000 merchants and they include brands like Adidas, ASOS, Zara, IKEA and JD Sport.

What will happen to my loan agreement?

There are no immediate changes to your terms and conditions or payment details so your monthly payments will continue as usual.

Who should I contact if I have questions? 

If you have any questions regarding this announcement please contact cbrfservice@closebrothers.com and telephone number is 0333 321 6080.

Request a Demo

Give us 60 minutes to demonstrate how easy it is to start offering your customers point of sale finance.

By requesting a demo I agree to Close Brothers Retail Finance contacting me to arrange the demo and sending me relevant marketing offers from time to time.