Retailer FAQs

17 SEPTEMBER 2018

Who are Klarna? 

Klarna is one of Europe’s largest banks providing payment solutions to more than 60 million consumers across 90,000 merchants in 14 countries.  The group processes over 800,000 transactions per day globally, offering direct payments, pay after delivery options and instalment plans in a smooth one-click purchase experience that lets consumers pay when and how they prefer. 

The acquisition of Close Brothers Retail Finance will significantly strengthen Klarna’s position in the UK retail financing market, demonstrating their ambitions to accelerate growth and expand their consumer offering in the UK.

Klarna works with 90,000 merchants and they include brands like Adidas, ASOS, Zara, IKEA and JD Sports. 

Why Klarna?

Klarna is acquiring Close Brothers Retail Finance business unit to further accelerate its growth in the UK market, they’re looking to retain all aspects of the business.

What will happen with our contract?

There are no immediate changes to your contract and you will still continue to receive the same award-winning service from Close Brothers Retail Finance.

Will I still have work with the Close Brothers Retail Finance team? 

In time, the business will be rebranded to Klarna but you’ll continue to be served by the same team while continuing to enjoy our multi award-winning proposition.  Ultimately, this acquisition will amplify the products and services you enjoy beyond anything available in the market.

What changes do I need to make to my system?

You will not be required to make any immediate changes as part of the transition – Klarna has acquired the assets of Close Brothers Retail Finance, which includes its people, systems, vendor relationships, products and merchant integrations among others.

Who should I contact if I have questions? 

If you have any questions regarding this announcement please contact your Relationship Manager or email cbrfcentral@closebrothers.com or call 0333 005 0472.

Request a Demo

Give us 60 minutes to demonstrate how easy it is to start offering your customers point of sale finance.

By requesting a demo I agree to Close Brothers Retail Finance contacting me to arrange the demo and sending me relevant marketing offers from time to time.